Refund and Returns Policy

Effective October 7, 2026

Counting 30 days from delivery

Return requests are open for 30 days, starting on the delivery date shown on the tracking record. The request is what has to land inside the 30 days; once the RMA email arrives, post the top within 14 days.

Example: a sweatshirt delivered on Monday, November 23, 2026 can be returned if the request reaches support by Wednesday, December 23, 2026.

Swapping a size or color

Every top is embroidered for one order. There’s no finished stock to swap from. Getting a different size or color takes two steps: send the first top back through the return steps below, and order the new one separately. If the wrong size or color was PageLinen’s error, a replacement is embroidered at no charge instead.

The Size Guide lists chest and length for each blank. Checking it first saves a round trip.

Qualifying for a return

Any reason counts. A fit that’s off, a color that reads differently in daylight, a gift that missed: all fine, as long as the request falls inside the 30 days and the top meets the condition rules below.

Changing your mind

Change-of-mind returns get a refund of the item price and any tax paid on it. You buy the postage to the RMA address. Orders that paid $6.99 for shipping don’t get that part back, and an order that shipped free loses nothing extra from its refund.

Leaving it unworn and unwashed

The top should come back the way it arrived: unworn beyond trying it on, unwashed, free of deodorant marks, perfume, smoke and pet hair, with the embroidery untouched. The original mailer bag isn’t required.

Listing what can’t come back

No design is sold as final sale. PageLinen turns a return down only when the 30 days have run out, when the top shows wear, washing, alteration or damage after delivery, or when it was bought from another store.

Starting with one email

1. Write to contact@pagelinen.com with the order number and “Return” in the subject line.
2. Name the top and say why it’s going back. For a fault or damage, attach photos.
3. Wait for the RMA email. It comes within 1 business day and contains the return address and any label.
4. Post the top within 14 days of the RMA email, with a slip inside showing the order number.

Mailing to the RMA address

Returns go to the address in the RMA email, a location in the United States chosen for that return. The Phoenix mailing address can’t accept returns, and a top sent there can’t be processed.

Sending it somewhere other than Phoenix

The return destination differs from the business address, so the cost of mailing it is set by where the RMA email points. On change-of-mind returns, you pay the carrier’s rate for a domestic package from your town to that address. The destination is in the RMA email before anything is posted, so the price can be checked at the post office counter or online first.

Covering the return postage

Situation	Who pays to send it back
Damaged in transit, embroidery fault, wrong top, not as described	PageLinen, with a prepaid label
Change of mind, including size or color	You

Charging no restocking fee

Returned tops carry no restocking deduction. The fee on this site is $0.00, for faults and for change of mind alike.

Issuing the refund

Each returned top is inspected on arrival at the RMA address. Within 7 business days of that arrival, the refund is issued. The money goes back the way it came: to the same card, or to the same PayPal account. Banks and PayPal usually show it 5 to 10 business days later. The amount is confirmed by email the same day.

Example: a return that reaches the RMA address on Monday, December 14 is refunded by Wednesday, December 23, 2026.

Spotting a fault in the embroidery

Loose threads, a puckered or crooked design, missing letters, a hole near the stitching: report it within 7 days of delivery, with photos. A replacement is embroidered at no charge, or the full order amount is refunded, shipping included. If support needs the top back, a prepaid label comes with the RMA email.

Thread shades and placement can vary slightly from the listing photo, because each design is stitched by machine onto a separate blank. That alone isn’t a fault.

Receiving the wrong top

A different design, size or color from the one on the order confirmation is PageLinen’s error. Report it within 7 days of delivery. A prepaid label goes out with the RMA email, the correct top is embroidered at no charge, and the original shipping charge is refunded if you’d rather cancel.

Finding it unlike the listing

If the top doesn’t match its listing in a way that matters, such as a different garment, wording or fabric, the wrong-top rules above apply. The label is prepaid, and you pick between a new top and a full refund that includes shipping.

Canceling within 24 hours

Cancellation stays open for the first 24 hours after checkout. Reply to the order email, or write to support with the order number. A canceled order’s money goes back within 7 business days. After 24 hours the embroidery may already be stitched, so the order goes ahead, and the 30-day return applies once it’s delivered. Address changes follow the same 24 hours and are explained on the Shipping Policy.

Example: an order placed at 10:20 AM MST on a Tuesday can be canceled until 10:20 AM MST on Wednesday.

Refusing or missing a delivery

A package that’s refused at the door, or returned because the address couldn’t be found, goes back to the partner. Support emails once it arrives there. The tops are refunded, but the original shipping charge isn’t, and sending it out again costs a new $6.99 shipping charge.

Losing the package in transit

When the carrier confirms a package is lost, PageLinen embroiders a replacement free of charge or refunds the whole order, whichever you choose. The Shipping Policy explains how traces are opened.

Returning without an RMA email

A top mailed without an RMA email may not be matched to its order, and the address it reaches may not accept it. Returns are refunded only after an RMA email, so start with the email described above.

Getting help with a return

Questions about a return reach support at contact@pagelinen.com or +1 (602) 698-3882, Monday to Friday, 7:30 AM to 4:30 PM MST, or through the contact form, and a reply comes within 1 business day. Returns are handled by JENNIFER ANN CHAGOLLA FUNY LLC, the company behind PageLinen, at 17425 N 19th Ave, Apt 2206, Phoenix, AZ 85023, United States, which is a mailing address only.