FAQs

Effective October 7, 2026

Choosing a top

Is the design printed or stitched?

Stitched. All but one design are machine embroidered in thread after the order is placed; the gingham bow sweatshirt is a fabric appliqué, sewn on and outlined in stitching. The Disclaimer explains the small variations that come with embroidery.

Which garment is underneath the embroidery?

Sweatshirts are either a Gildan 18000 Heavy Blend crewneck or a Comfort Colors 1566 crewneck. Tees are Comfort Colors 1717, plus one Comfort Colors pocket tee. Each listing names its blank.

How should I pick a size?

Measure a sweatshirt or tee you like, laid flat, across the chest and from shoulder to hem, then compare it with the chart on the listing or the Size Guide. Between the two sweatshirt blanks, the Comfort Colors 1566 measures a little wider than the Gildan 18000 in sizes S to L.

Will the color look exactly like the photo?

Close, but screens differ, and Comfort Colors garments are dyed after sewing, so shades vary a little from one batch to the next.

Placing an order

What time does the order deadline fall?

4:30 PM MST on a business day. Orders placed before then start that day; later ones start on the next business day. Details are on the Shipping Policy.

Can I still change my address or cancel?

Yes, within 24 hours of checkout. Reply to the order email or write to support with the order number. After that the embroidery may have started.

Is an account required?

No. Checkout works as a guest, and the order number plus the billing email are enough to track the order.

Paying for it

Which ways to pay are accepted?

Two: PayPal, which opens its own window, and the card form at checkout, which takes the four big US networks (Visa, Mastercard, American Express, Discover). Gift cards, buy now, pay later plans, Apple Pay and Google Pay aren’t accepted. The Payment Policy has the full list.

When does the charge go through?

When the order is placed. There’s no pre-authorization hold.

Are fees added at checkout?

No. The checkout total is the tops, the shipping line and any sales tax. There’s no card, handling or rush fee.

Do discount codes affect free shipping?

Yes. The $109.00 line is checked after the discount, so a code can bring a cart back under it.

Waiting for the package

How many days until it arrives?

9 to 11 business days after the order day: 3 to 4 for embroidery and packing, then 6 to 7 with the carrier.

Where does my top ship from?

From a production partner in the United States, which embroiders and packs each top. Nothing ships from the Phoenix mailing address.

How much does shipping cost?

$6.99 per order under $109.00, and nothing on orders of $109.00 or more, measured after discounts and before tax.

Is delivery possible to Alaska, Hawaii or a PO box?

Not to any of those. Packages go only to street addresses in the lower 48 states and Washington, DC; US territories and military APO, FPO and DPO addresses are outside the delivery area too.

What if the tracking stops updating?

Seven business days with no fresh scan triggers a carrier trace, opened by support. A delivered scan with no package at the door: give it 48 hours, then report it within 7 days of that scan.

Sending something back

How long do I have to send a top back?

30 days, counted from delivery. Email support first; an RMA email with the return address arrives within 1 business day. Every step is listed on the Refund and Returns Policy.

Who pays to mail a return?

If the problem started with PageLinen (damage in transit, an embroidery fault, the wrong top, or a top unlike its listing), the RMA email includes a prepaid label. For change-of-mind returns, you pay the postage to the address in the RMA email.

Where does a return go?

To the US address in the RMA email, never to the Phoenix mailing address.

How soon is the money refunded?

Inspection happens when the top arrives at the RMA address, and the refund is issued no more than 7 business days after that arrival. Banks and PayPal usually show it 5 to 10 business days later. The restocking fee is $0.00.

Can I trade for another size?

Each top is made for its order, so there’s no direct swap. Return the first one and place a new order; if the size was wrong because of a PageLinen error, the replacement is embroidered at no charge.

Getting help

How quickly does support answer?

Within 1 business day. Support works Monday to Friday, 7:30 AM to 4:30 PM MST.

Which company is behind PageLinen?

JENNIFER ANN CHAGOLLA FUNY LLC, EIN 99-4782142, with a mailing address at 17425 N 19th Ave, Apt 2206, Phoenix, AZ 85023. The About Us page has the rest.

Asking something not covered here

Anything else goes to support at contact@pagelinen.com or +1 (602) 698-3882, Monday to Friday, 7:30 AM to 4:30 PM MST, or through the contact form; the reply arrives within 1 business day.