Order Tracking

Effective October 7, 2026

This page in figures

  • Ships: 3 to 4 business days after the order day
  • Tracking email: the day the package ships
  • Transit: 6 to 7 business days
  • Trace requested: 7 business days with no fresh scan

Looking up an order

Enter the order number, which follows “Order #” in the confirmation email, and the billing email from checkout.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Expecting the tracking email

The tracking link arrives by email on the day the package ships, along with the carrier’s name. For an order placed before 4:30 PM MST on a business day, that’s 3 to 4 business days later, once the design has been embroidered and packed.

Waiting for the first scan

A fresh tracking link can stay blank for up to 1 business day until the carrier scans the package. From that scan, delivery takes 6 to 7 business days.

Reading the order status

Status What’s happening
Pending payment The payment hasn’t been confirmed yet
Processing Paid, and with the production partner for embroidery
On hold Waiting for a payment check or an answer from you
Completed Shipped, and the tracking link has been emailed
Cancelled Stopped before shipping, with the payment returned
Refunded The refund has been issued to the card or PayPal account

Chasing a stalled package

When 7 business days pass with no new scan, support opens a carrier trace on the package. If tracking says delivered but nothing is there, wait 48 hours, then report it within 7 days of the delivered scan. The Shipping Policy covers both cases.

Contacting support about tracking

Tracking questions reach support at contact@pagelinen.com or +1 (602) 698-3882, Monday to Friday, 7:30 AM to 4:30 PM MST, or through the contact form, with a reply within 1 business day. Including the order number saves a step.